Public offer

1.1. This document constitutes an official offer ( GK GRAVITON LLC , OGRN 1167746838137 , INN 7723471565 , KPP 772601001 , hereinafter the Provider) to enter into a paid services agreement (the Agreement) on the terms set out below, pursuant to Articles 435 and 437 of the Civil Code of the Russian Federation.

1.2. Acceptance of this offer occurs when the Customer takes any of the following actions: registers an account on the Website, pays for a plan, submits a connection request or otherwise expressly begins using the Service. The Agreement is concluded upon acceptance.

1.3. Service website: https://raketaai.com. Contact email: info@raketaai.com.

1.4. The Provider may amend this offer. A new version takes effect when published on the Website unless otherwise stated. Continued use of the Service after publication constitutes acceptance of the new version.

• Service / Platform: the RaketaAI software system for conducting AI-powered voice interviews, evaluating candidates' answers and related functions.
• Website: the online resource at the address specified in clause 1.3, including the dashboard.
• Customer: a legal entity, individual entrepreneur or authorised individual that has accepted the offer.
• User: an employee of the Customer who has been granted account access.
• Candidate: an individual interviewed through the Service at the Customer's invitation.
• Plan: the volume and pricing plan selected by the Customer.
• Customer Content: data, materials and recordings uploaded or created by the Customer or Candidates within the Service.

3.1. The Provider undertakes to grant the Customer access to the Service and provide related services (hosting of functionality, data storage within the Plan allowance and reasonable technical support). The Customer undertakes to pay for these services under the selected Plan.

3.2. The Service is provided as is within its stated functionality. The specific features are determined by the Website interface and the Plan description.

3.3. The Provider is not the Candidates' employer and does not make hiring decisions for the Customer. AI evaluation results are supplementary.

4.1. To use the Service, the Customer registers, verifies their email address and keeps account details up to date.

4.2. The Customer independently creates vacancies and questions, invites Candidates and is responsible for the lawfulness of processing their personal data.

4.3. The Provider maintains Service availability, allowing interruptions for maintenance, updates and troubleshooting. Where possible, the Provider gives advance notice of significant scheduled work.

4.4. Technical support is available at info@raketaai.com on business days from 10:00 to 19:00 Moscow time, unless the Plan provides otherwise.

5.1. The Provider undertakes to:

• provide access to the Service in accordance with the Plan;
• take reasonable steps to protect Customer data;
• not use Customer Content to train its own models without separate consent, except for technically necessary, anonymised improvements to service quality;

5.2. The Customer undertakes to:

• pay for services on time;
• not share access with third parties outside its organisation without the Provider's consent;
• not take actions that disrupt the Service, compromise security or infringe third-party rights;
• ensure a lawful basis for processing Candidates' personal data (consent, contract, etc.) under Law No. 152-FZ;
• not use the Service for unlawful discrimination, spam or data collection unrelated to hiring.

5.3. The Provider may suspend access in the event of a breach of this offer, overdue payment or a security threat until the cause is remedied.

6.1. Service fees are determined by the selected Plan published on the Website or by an individual commercial proposal or invoice from the Provider. Prices are stated in US dollars.

6.2. Payment is made in US dollars by bank card via Stripe Checkout, operated by Stripe Payments Europe, Ltd. Payment is deemed made when confirmed by Stripe. A payment receipt is emailed to the Customer by Stripe.

6.3. Unless the invoice states otherwise, services are prepaid for the Plan's billing period. Unused interview allowance does not give rise to a refund unless expressly provided by the Plan.

6.4. The service is provided remotely: access to the Plan is activated in the dashboard after payment. There is no physical delivery. Detailed payment, service provision and refund terms are published at Services and payment.

6.5. The Customer may cancel the service at any time. Services already provided (interviews used and the elapsed access period) remain payable. Refunds, less the cost of services actually provided, are made to the same card or account used for payment within 1 to 30 business days after the refund decision.

6.6. The service acceptance certificate may be deemed accepted if the Customer does not submit a reasoned objection within 5 business days after the end of the period.

7.1. All rights to the Service, Website, trademarks, design and source code belong to the Provider or its licensors. The Customer receives a limited, non-exclusive right to use the Service under the Plan, without the right to sublicense unless agreed otherwise in writing.

7.2. Customer Content remains the Customer's property. The Customer grants the Provider a licence to process and store the Content solely to perform services under the Agreement.

8.1. Personal data is processed in accordance with the Privacy Policy published at Privacy policy and the laws of the Russian Federation.

8.2. The Customer acts as the controller of Candidates' personal data under Law No. 152-FZ. The Provider processes data on the Customer's instructions to the extent required to operate the Service, unless the nature of processing indicates otherwise.

8.3. The parties undertake not to disclose confidential information obtained in performing the Agreement, except as required by law.

9.1. The parties are liable under the laws of the Russian Federation and this Agreement.

9.2. The Provider is not liable for the Customer's hiring decisions; Candidates' answer content; failures of communications networks, Customer devices or third-party services (including AI providers); indirect losses, lost profits or data loss caused by the Customer's failure to safeguard access credentials.

9.3. The Provider's aggregate liability for claims relating to the Agreement is limited to the amount actually paid by the Customer in the 3 calendar months preceding the event, unless mandatory legal provisions require otherwise.

9.4. The Customer shall compensate the Provider for losses caused by the Customer's infringement of third-party rights or requirements relating to Candidates' personal data.

10.1. The parties are exempt from liability for total or partial failure to perform their obligations if caused by force majeure circumstances duly confirmed in the prescribed manner.

11.1. The Agreement is effective from acceptance of the offer until termination by the parties, or until the paid period ends if not renewed.

11.2. The Customer may discontinue the Service by ceasing use and/or sending notice to info@raketaai.com . Termination does not release the Customer from payment for services already provided.

11.3. The Provider may unilaterally terminate the Agreement in the event of a material breach by the Customer, by sending notice to the email address registered in the account.

11.4. After termination, the Provider may delete Customer data after 30 calendar days unless the law or a separate agreement requires otherwise.

12.1. The parties shall seek to resolve disputes through negotiations. A pre-action claim procedure is mandatory: a response must be provided within 15 calendar days of receiving a claim.

12.2. If no agreement is reached, the dispute shall be referred to a court at the Provider's location, unless mandatory provisions of Russian law require otherwise.

12.3. The governing law is the law of the Russian Federation.

13.1. Invalidity of one provision of the offer does not invalidate the remaining provisions.

13.2. Correspondence via the email addresses designated by the parties is recognised as written form under Articles 160 and 434 of the Civil Code of the Russian Federation where permitted by law.

13.3. The Provider's details are set out in section 14. The Customer provides its details during registration and/or in payment documents.

By accepting this offer, the Customer confirms that it has read, understands and accepts its terms in full.