Services, payment, delivery and refunds

RaketaAI is a cloud platform for voice interviews with job candidates. The Customer creates a vacancy and invites the candidate via a link. The candidate answers by voice in the browser. The system transcribes speech, evaluates answers and prepares a report for the employer.

Service features:

• type: a software service (online access to the platform), not a physical product;
• format: a browser-based dashboard; a separate application is optional;
• includes: unlimited vacancies, AI-assisted questions, voice interviews, answer evaluation and audio recording storage;
• service period: one calendar month from payment for the selected plan;
• interface languages: Russian and English.

All prices are in US dollars. The total payable amount is the price of the plan.

Current plans are also published on the home page .

Payment is made in US dollars before the paid service starts (advance payment for one calendar month of the plan). The free allowance of 3 interviews requires no advance payment.

Payment methods: Visa, Mastercard, American Express and other cards supported by Stripe Checkout.

Online acquiring is provided by Stripe Payments Europe, Ltd. Payments are made on Stripe's secure checkout page; card details never reach our servers.

Payment procedure:

• sign in to your dashboard and open the plans section;
• select a package and click the payment button;
• on the bank's page, enter the card number, expiry date and CVC2/CVV2 code, or confirm payment via SBP;
• if the card supports 3-D Secure, confirm the payment with the issuing bank;
• once the bank confirms payment, the plan becomes available in your dashboard, usually within a few minutes.

Timing: the bank processes the payment immediately. Payment is deemed made when confirmed by the bank. A fiscal receipt is sent to the email address in your account. If the bank has not confirmed payment, the paid plan is not activated; there is no need to pay again.

Online payments are processed through the bank's secure gateway in accordance with PCI DSS. Data is encrypted using TLS. The card number, expiry date and CVC2/CVV2 code are neither transmitted to nor stored on the Website.

There is no physical product: couriers, collection points and Russian Post are not used. The service is provided remotely over the Internet.

Delivery method: access to the dashboard on the Website after payment. No separate file or parcel is sent.

Delivery cost: $0 . Access is included in the plan price; no additional delivery fee is charged.

Geographical coverage: the service is available in all cities and regions of the Russian Federation, and abroad wherever Internet access is available. There are no restrictions by locality.

Access is granted immediately after the bank confirms payment, normally within a few minutes and no later than one business day.

Reasons for requesting a refund:

• cancellation before the service starts (the plan has been paid for but no interviews have been conducted under it);
• cancellation at any time under the Russian Consumer Protection Law: only services already provided are payable (interviews conducted and the elapsed access period);
• an irremediable service defect: access is not granted after payment, or the platform is unavailable due to the Provider's fault.

Failure to use the remaining interview allowance in a paid month does not by itself entitle the Customer to a full refund if the service was available.

Refund timeframes:

• a request may be submitted at any time during the plan period and within a reasonable time after it ends;
• a decision is made within 10 calendar days of receiving the request;
• funds are returned to the same card or account used for payment within 1 to 30 business days after the refund decision.

Refund procedure:

• email info@raketaai.com with the subject 'Refund' and include your account email, payment date and reason;
• attach a receipt or payment identifier if needed;
• we acknowledge the request and verify the payment and the amount of services already provided;
• if approved, the amount less the cost of services provided is returned to the same card; if declined, we send an explanation.

Contact for requests: info@raketaai.com , phone +79167779717.